General FAQ

How do I place an order?
A: Orders can be made through our website or by calling 888-623-6556 and speaking with one of our staff. For bike rental reservations, try to reserve as early as possible.  We will do everything we can to accommodate last minute rentals.

What are your hours of operation?
A: We are open Monday through Friday, 8 a.m  – 5 p.m. PST. However, please feel free to call us at anytime seven days a week and do leave a message because a representative will call you back at their first opportunity.

What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, checks and cash. For rentals, a credit card number is required to secure a reservation, but alternate forms of payment are accepted at time of delivery.

Rentals FAQ

Do we deliver and pick-up?
A: Yes, 48 hours prior to your arrival a staff member will contact you and set up a time convenient for us to drop-off the bike rentals. At the time of delivery, our representative will schedule a convenient time for retrieval of the rented items.

Is there a delivery charge?
A: No. Because we only rent by the week (7 days) we waive the delivery charge. Our rental service includes both delivery and pick-up of your bike(s).

Is there a minimum rental?
A: Yes, we do require a minimum rental of one(1) week (7 days) per bike.

What if I have to cancel?
A: In the event of a cancellation, OC Beach Bike requires a minimum of 48 hours to avoid any penalty. Inside of 48 hours results in a 50% charge to the provided credit card.

What is the confirmation procedure?
A: A OC Beach Bike representative will be in contact with you at least 48 hours prior to travel. At the time of confirmation a time will be provided for bike rental delivery. 

What if I damage or lose a rental Bike?
A: If any misuse or negligence on the part of a renter results in damage to a OC Beach Bike, the renter will be charged 50% of the replacement costs of the damaged item. If one of the rental bikes is stolen or lost, you will be charged for the full amount of the bike. Please read our terms and conditions agreement that each party must sign.

What If I am not satisfied with the bike?
A:  If you are not satisfied with the bike rental, please contact a OC Beach Bike representative and we will be more than happy to provide a replacement.

Sales FAQ

Will you match a competitors price?
A: If you find a lower total delivered price on an identical bike(s) from another authorized dealer, we will do our best to match that price. Please see our price match policy.

How do I determine which bikes are in stock?
A: When you place a bike in your cart, the system will inform you of the estimated ship time. Typically, if a bike is out of stock and not due back for more than eight (8) weeks, the bike will be unavailable to order. There are times when we have a bike available in red, but don't have matching fenders, so when you place your order for a red cruiser with fenders, the bike appears out of stock. You can try to add the bike without fenders or order it with chrome plated fenders. Because bikes come in many different styles and color combinations and from different vendors, we may not have the exact bike you want in stock. Please contact us for the latest availability.

Why do some bike that say "Online Only" have local pick-up?
A. Generally we only stock the most popular bikes from Firmstrong, GreenLine and Micargi at our warehouse, but there are some models, including other manufacturers that can be ordered with local pick-up at the warehouse in Orange or at the manufacturers facility. The ordering infomation for each bike states the location available for local pick-up.

How do I determine which size bike is right for me?
A: A 26" cruiser is well suited for anyone 5' - 6' 8". Adjusting the handlebars and seat post will allow people on the taller or shorter end of the spectrum to ride the bicycle comfortably. For someone less than 5', our 24" cruiser would be more comfortable.

General Size Guidelines
24" Cruiser: Adult with a 30.5 to 33.5-inch inseam.
26" Cruiser: Adult with a 33.5-inch or greater inseam

How close are the swatches to the bike colors?
A: We have tried to replicate the color swatches as close as possible to the paint color, but you can never replicate the exact bike color on the computer. The bike images should be closer to the actual paint color than the swatches.

Do you have a showroom?
A: No. If you would like to see one of our bikes, you can call us to make an appointment to view the bike(s) at our warehouse. Please note that not all of our bike/color combinations are available for viewing. Please see our contact page for our warehouse location.

How long does shipping take and how much will it cost?
A: Please allow 7-10 business days for your order to be processed and delivered. Most orders arrive in 5-7 days, however shipments to the east coast may take considerably longer. Most bikes are shipped using either FedEx or UPS Ground. The package weighs approximately 38-60 lbs. and is about 57-64" long. For delivery rates, please see the table below for all 20", 24" and 26" cruisers.

Delivery Rates Table
Region 1 (within California)	$20 per bike
within the continental U.S.
Region 2	$35 per bike
Region 3	$40 per bike
Region 4	$50 per bike
all other	Contact us
Local Pick-up	$10 per bike
Local Pick-up (Assembled)	$25 per bike

 

Can I order a bike with local pick-up?
A: Yes. If you live in Orange County and would like to pick up your bike(s) at our warehouse, just select In-Store Pickup or In-Store Pickup (Assembled) at checkout. A service fee of $10 per bike for non-assembled and $25 for assembled bikes is added to your order. Once your bike is ready for pickup, a OC Beach Bike representative will contact you. Bikes picked up at our Orange County warehouse are usually ready 3-5 business days after ordering. Our warehouse is located at:

638 N. Eckhoff St.
Orange, CA 92868
>>Google Map<<

Other local pick-up locations
Some manufacturers allow local pick-up of our "online only" bikes in lieu of shipping. Just select In-Store Pickup or In-Store Pickup (Assembled) at checkout. The service fees per bike still applies but the bikes are usually ready in 1-2 business days.

Manufacturers that have local pickup available:

GreenLine Bikes
571 Yorbita Rd.
City of Industry, CA 91744
Hours: M-F 8 a.m. – 4 p.m. PST.
>>Google Map<<

Do you ship overseas or internationally?
A: Yes and No. We can ship to Hawaii and Canada, but the cost of the shipping ranges between $70 and $160 per bike and all sales are final. Due to the high shipping cost we do not ship internationally.

What is Oversized Shipping Required?
A: Some bikes have to be packed in larger boxes that require additional shipping charges. Unfortunately this is beyond our control and is set by the shipping company. The shipping surcharge is stated for each bike. This surcharge is in addition to our standard shipping charges.

Can I track my shipment?
A: Yes. Once your order has shipped, you will be provided a tracking number.

Is assembly required?
A: Yes. Your bicycle will arrive 80% assembled. The remainder of assembly is straight forward and takes approximately 15-20 minutes. Please see our Bike Assembly page for details on how to assemble your new bike. If you selected In-Store Pickup (Assembled), we will assemble the bike(s) for a service fee of $25 per bike.

How can I order fenders?
A: Some of the bikes we sell have the option to add fenders. If the bike you are purchasing has the option to add fenders they will show up when ordering. Please select "Add Fenders" or "Add Chrome Fenders" to your order. Note that adding fenders is a $20 premium to the posted price, but shipping is free.

Is there a warranty?
A: Yes. For more warranty and return policy information please see our warranty and returns policy page.

If you have questions or believe that Orange County Beach Bike has acted in a manner inconsistent with any of these policies, please send an e-mail to info@ocbeachbike.com. 

Revised 6/08.